Frequently Asked Questions

Most centers are up and running within 1-2 days. The initial setup involves importing your current roster (or we can help you do it), setting up your classrooms, and adding staff information. We provide guided onboarding and video tutorials to make the process seamless.

Absolutely! We offer data migration assistance for all new customers. Simply send us your Excel or Google Sheets files, and we'll work with you to import your children, families, and classroom information into Tiny Paths. This service is included with all Professional and Enterprise plans.

Yes! All plans include access to our comprehensive video library and help documentation. Professional and Enterprise plans also include personalized onboarding sessions where we walk you and your team through the platform.

Our visual timeline lets you drag and drop children into classrooms across months or weeks. You can:

• See real-time capacity by classroom and age group
• Model "what-if" scenarios for new enrollments
• Plan classroom transitions as children age up
• Account for part-time schedules with weekly views
• Identify open slots and waitlist opportunities instantly

Yes! Each child's profile includes allergy and dietary restriction fields that are prominently displayed in the meal planning module. When you're planning snacks or meals, you'll see at-a-glance alerts for any child with special dietary needs in that classroom.

Tiny Paths supports secure storage for all your critical documents:

• Child Files: Immunization records, emergency contacts, parent information, enrollment forms
• Staff Files: Certifications, background checks, employment contracts, training records
• Vendor Files: Service contracts, invoices, contact information

All files are encrypted and accessible only to authorized users you designate.

Yes! All plans support multiple user accounts. You can set permissions for each staff member (e.g., directors have full access, teachers can view rosters and meal plans, kitchen staff only see meal planning). This ensures everyone has the information they need without compromising security.

Starter ($49/mo): Up to 75 children, classroom planning, roster management, dashboard overview

Professional ($99/mo): Up to 200 children, everything in Starter plus meal planning, teacher/vendor files, enhanced dashboard insights

Enterprise: Unlimited children, multi-site management, dedicated support, custom integrations - contact us for pricing

We offer personalized demos where you can see the platform in action with your own data. Request a demo through our contact form, and we'll set up a trial environment tailored to your center's needs.

Absolutely! You can change plans at any time. If you upgrade, the change is immediate. If you downgrade, the change takes effect at your next billing cycle. There are no penalties for changing plans.

No hidden fees, ever. The monthly price you see is what you pay. This includes all updates, security patches, and customer support. The only additional costs might be for custom integrations in Enterprise plans, which we discuss upfront.

Security is our top priority. We use:

• Bank-level 256-bit encryption for data in transit and at rest
• Secure cloud hosting with automatic backups
• Role-based access controls
• Regular security audits and penetration testing
• COPPA-compliant data handling practices

Yes, Tiny Paths is fully COPPA compliant. We act as a data processor on behalf of your center. You (the center) remain the data controller and are responsible for obtaining parental consent. We provide the tools and security measures to help you meet your compliance obligations. See our Privacy Policy for details.

You do! Your center retains complete ownership of all data you upload to Tiny Paths. We never sell, share, or use your data for any purpose other than providing the service to you. You can export your data at any time, and if you cancel your subscription, we'll securely delete your data per your request.

Tiny Paths is a web-based application that works on any modern browser:

• Desktop: Chrome, Firefox, Safari, Edge (latest versions)
• Tablets: iPad, Android tablets
• Mobile: iPhone, Android phones (responsive design)

No software installation required—just log in from any device with internet access.

No special hardware or software is needed! As long as you have a computer, tablet, or smartphone with an internet connection and a web browser, you're all set. Everything runs in the cloud, so there's nothing to install or maintain.

Since Tiny Paths is cloud-based, you do need internet access to use it. However, your data is always saved in real-time, so you won't lose any work. We also provide downloadable reports and exports so you can have offline backups of critical information.